Support

Questions, feedback or a problem? Just write to us – we're happy to help.

Frequently asked questions

How do I share data with my partner?

In the app under Settings → Family → "Invite family". You then see and maintain the same data – live via iCloud, each with your own Apple ID.

Where is my data stored?

Your baby data stays private in your iCloud (Apple). An optional account (email) is stored with Supabase in the EU. Details in the privacy policy.

Do I need an account?

No. The app works without an account too. An account is optional and needed for HeyFini Pro and the AI features.

How do I cancel HeyFini Pro?

In the iOS Settings under your name → Subscriptions, or in the App Store. The subscription renews automatically until you cancel.

Does HeyFini replace medical advice?

No. HeyFini provides general information and is not a medical device. For health questions, please consult your pediatrician or midwife.